Shipping and returns

SHIPPING AND RETURNS
Most of our orders are shipped 1-3 days from purchase pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 1-2 business days (for Romania) and 5-7 business days (for other countries) of its ship date.
We process and send orders during our main service hours (Monday-Friday from 10:00 a.m. to 6:00 p.m. EET). 
Shipping costs are non-refundable. We are unable to ship to PO Box and military addresses. DALB is not responsible for packages once they have been scanned and delivered.
LIVRARE SI RETUR
Majoritatea comenzilor noastre sunt livrate in termen de 1-3 zile lucratoare de la momentul achizitiei, in functie de disponibilitatea produsului respectiv si confirmarea platii (pentru platile cu cardul de credit). Odata ce comanda este expediata, va ajunge la dumneavoastra in termen de 1-2 zile lucratoare (in Romania) sau 5-7 zile lucratoare (pentru alte tari) de la data preluarii coletului de catre firma de curierat.
Procesam si livram comenzile online in timpul programului de lucru normal: Luni-Vineri 10:00 – 18:00 EET. 
Costurile de livrare sunt nereturnabile. Va rugam sa tineti cont de faptul ca nu putem livra catre adrese de casute postale sau adrese militare. Nu ne asumam responsabilitatea in ceea ce priveste coletele in timpul procesului de livrare, dupa momentul in care au fost scanate si preluate de catre firma de curierat.
Shipping to Romania
We ship all over Romania, through or partner courier company.
Livrare in Romania
Asiguram livrarea produselor noastre pe intreg teritoriul Romaniei, prin intermediul companiei partenere de curierat rapid.
Shipping to other Countries
We ship to all EURO Zone Countries, other EU and Non-EU Countries and to the US, pending prior payment confirmation.
Livrare catre alte tari
Asiguram livrarea produselor noastre catre toate tarile din Zona EURO, alte tari din Uniunea Europeana, celelalte tari europene si catre Statele Unite ale Americii, cu conditia confirmatii prealabile a platii online.
Track order status
As soon as we have shipped your order, you will receive an e-mail with your tracking number. Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Urmarirea stadiului livrarii
Dupa expedierea comenzii dumneavoastra, veti primi un email cu informatiile necesare pentru urmarirea stadiului livrarii acesteia (AWB-ul).
Va rugam sa va asigurati ca adresa de livrare este corecta, pentru ca nu avem posibilitatea de a redirectiona coletele odata ce au fost expediate. Este posibil ca inainte de livrare sa fim nevoiti sa asteptam confirmarea platii cu cardul de credit. Vom face tot posibilul sa reducem la minim orice intarziere.
Returns Policy
We gladly accept returns within 14 days of delivery receipt. Before returning, you need to send an e-mail to contact@mihaeladulgheru.ro or fill-in the form from the Contact Us page, mentioning the  initial order number. However, we can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please note, original and return shipping fees will not be credited back upon return.
Please be aware that a timeframe of 14 days can pass between the receipt of your returned merchandise and the return/refund process.
Please note that we can only accept returns from the country which the shipment was sent to. 
Made to measure products cannot be returned!
We reserve the right to accept the return or not after checking if the items fulfil the conditions requested above.
Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund. The refund time frame depends on the payment method. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.
Politica de retururi
Acceptam retururi in termen de 14 zile de la confirmarea livrarii. Inainte de a trimite inapoi produsul, va rugam sa ne trimiteti un email la contact@mihaeladulgheru.ro sau sa completati formularul de la pagina Contact Us, mentionand numarul comenzii initiale. Pot fi acceptate pentru retur doar produsele intacte, returnate in starea initiala, care nu au fost purtate, stricate sau spalate, nu au niciun semn de uzura, impreuna cu toate etichetele si ambalajele initiale. Costurile de transport aferente returului vor fi suportate de catre client. 
In cazul comenzilor care contin mai multe produse, returul trebuie facut printr-o singura expediere. Ne rezervam dreptul de a refuza retururile multiple dintr-o singura comanda.
Va rugam sa luati nota de faptul ca toate costurile de livrare, inclusiv cele aferente returului, vor fi suportate de catre dumneavoastra si nu vor fi incluse in suma rambursata. 
Va rugam sa aveti in vedere ca pot trece 14 zile din momentul in care primim produsele returnate si momentul in care dumneavoastra va primiti banii inapoi. 
Va rugam sa luati nota de faptul ca putem accepta returul doar din tara in care a fost expediata comanda initiala.  
Produsele made-to-measure nu vor putea fi returnate!
Ne rezervam dreptul de a nu accepta returul, in functie de starea produsului si respectarea conditiilor de mai sus.
In momentul in care produsul returnat ajunge la noi, vom trimite un email cu informatii despre rambursarea contravalorii acestuia. Durata rambursarii depinde de metoda de plata utilizata. In cazul in care persoana care primeste produsul nu coincide cu persoana care a facut plata, rambursarea va fi facuta catre cel care a facut plata. Rambursarile se fac in aceeasi moneda in care s-a facut plata. Eventualele pierderi datorate fluctuatiilor valutare nu vor putea fi returnate