Shipping and returns

Varianta in limba Romana RO                                                                                                                                 

Shipping and Returns      

Shipping to Romania

We ship all over Romania, through or partner courier company.

Shipping to other Countries

We ship to all EURO Zone Countries, other EU and Non-EU Countries and to the US, pending prior payment confirmation. We process and send orders during our main service hours (Monday-Friday from 10:00 a.m. to 6:00 p.m. EET). Please be aware that we cannot deliver to post office boxes.

Track order status

As soon as we have shipped your order, you will receive an e-mail with your tracking number.

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Returns Policy

We gladly accept returns within 14 days of receipt. Before returning, you need to send an e-mail to contact@mihaeladulgheru.ro or fill-in the form from the Contact Us page. However, we can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.

Please be aware that a timeframe of 14 days can pass between the receipt of your returned merchandise and the return/refund process.

Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund. The refund time frame depends on the payment method. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder. Refunds are made in the same currency as the purchase. Potential losses due to currency fluctuations will not be refunded.

Please note that we can only accept returns from the country which the shipment was sent to. Products purchased during our sales period or from any promotion will not be refunded or returned!

Made to measure products cannot be returned!

We reserve the right to accept the return or not after checking if the items fulfil the conditions requested above.